Refund Policy

Checkout is not open during the current studio preview. No payment is taken by the preview.

Failed and uncertain generations

A job confirmed as failed returns its reserved GIF credits or free daily allowance automatically. A provider response that is uncertain remains under review; do not purchase or generate a duplicate to resolve it. The original request will be reconciled first. A returned credit is different from a cash refund.

Cash refund requests

If a paid order does not deliver its promised credits or files, use the payment trouble report or contact support with your order reference. Do not send card numbers, CVCs, passwords or screenshots of payment details. Cash refunds require review of the order and actual delivery; they are not initiated automatically by a browser error or by closing checkout. Mandatory consumer rights continue to apply.

Subscriptions

At launch, you will be able to manage or cancel an active subscription in Stripe’s customer portal through Payment records. Cancellation is planned to stop future renewals at the end of the current billing period; final portal settings will be verified before purchases open. It does not itself prove a refund of a previous payment. Annual billing is $72 up front, with monthly credit allocation. Review your billing interval before completing checkout.

Guest purchases

A guest pack does not require a subscription or account. Keep the purchase browser’s cookies so you can access its credits and history, or sign in before purchasing. If access is lost, support needs to verify ownership of the payment before any recovery. Final support mailbox routing will be verified before sales open.